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Telephone Reference
Telephone Reference is a service that provides answers to brief, factual
questions, information about the OCPL library catalog and library services
and programs.
Call (315) 435-1900.
Librarians at the Central Library are available to take your calls:
Monday - Friday: 9am - 4:45pm
Saturday: 9am - 3pm
Email Reference
Email Reference service allows you to submit questions to an
Onondaga
County librarian via email.
Send your question to reference@onlib.org
Please be as complete and specific as possible.
This will
help us provide you with the best answer.
Replies are usually sent within 12-48 hours.
If you need an immediate answer to a question, please call the library directly.
24/7 Chat Reference
Chat Reference service allows you to ask reference questions and get answers in real time, 24 hours a day, 7 days a week by connecting with a librarian via live chat.
In order to provide 24/7 reference service, the Onondaga County Public Library subscribes to QuestionPoint, a global network of cooperating libraries.
When you connect, you will often be chatting with a librarian from outside the Onondaga County library system. Onondaga County reference librarians monitor the service a limited number of hours per week.
Click the "Chat with a Librarian" icon
to begin
your chat session.